General

1. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.

2. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

Under the Australian Consumer Law:

1. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. 

2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. 

3.  The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services. 

4. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. 

5.  If a product or service which you purchased from us has a failure that does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

Cancellation and Change of Mind

1. We do not offer any refund if you change your mind.

Products Damaged During Delivery

In the event that the product you ordered has been damaged during delivery:

1.  Please contact us as soon as possible.

2.  Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product. 

3. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 10 days from the date of receiving the product.